Portofino International Trading USA, Inc. is a Business to Business (B2B) company that imports and distributes one of the most extensive lines of Giftware, Crafts, and Keepsakes in the world.

YOUR ACCOUNT
Portofino International is a wholesale company and does not sell to the public. When signing up on our site, a copy of the business Resale License (U.S. customers) and/or government issued business permit must be provided so that an account can be established in order to view product pricing & make purchases. For faster approval, please sign up by clicking on the log in/ register link as well as provide a PDF version of your resale license/ business card. You may also fax or e-mail a copy of your Resale License to the below so that a customer account be created for you to purchase via phone or fax: 

Fax: 323-585-6708
E-mail: info@portofinointl.com

PLACING ORDERS
Once approved, you may place orders online. You may also place orders by phone, fax or e-mail using our catalog.
Our Customer Service and Sales departments are available to take your orders by phone Monday thru Friday,
8.30am - 5.00pm PST, 323-585-7696. Orders may be faxed to 323-585-6708 (by downloading an Order Form) or
e-mailed to sales@portofinointl.com. We only process orders Monday- Friday excluding weekends and holidays. Our location is closed on weekends and holidays. Orders are usually processed the same day or by the next business day and are processed within 48 hours. Transit times of your order will vary depending on the shipping method and date in which the order was placed. Orders placed after 5:00 pm on Friday will be handled on the following business days, excluding holidays.

MINIMUM ORDER
The minimum first-time order is $250.00. Subsequent reorders must be a minimum of $100.00.

PRICING
All prices are USD, FOB Commerce, California and are subject to change without notice.

PRICE GUARANTEE POLICY

"WE WILL MEET OR BEAT ANY WEST COAST BASED INDUSTRY-RECOGNIZED STANDARD COMPETITOR PRICING"*

*If you find a current lower price on an identical item, size, color, specifications, in-stock from any local wholesaler, we will meet or beat the price. Offer requires proof of purchase such as a current invoice from the last 60 days or a valid copy of a seller's price listing.

Please call our Customer Service team for processing of price match orders at 323-585-7696 M-F.

We reserve the right to decline any offers at will for any reason whatsoever.

We do not honor:

• Prices shipped by or sold by a third party group.
• Non-United States sellers.
• Expired "Limited Time" or "Limited Quantity" offers.
• Prices from auctions or requiring memberships.
• Prices that cannot be determined independently of other items, e.g. fees, shipping charges, etc.
• Percent off or dollar off if the item's price cannot be determined independently of other items, fees or charges.
• Bundle offers, instant rebates, mail-in offers, or offers that include financing.
• Prices that require minimum quantity purchases.
• Clearance, closeout, liquidation, going out of business sales, special hour/ flash/ limited quantity offers.
• Damaged, used, open box or refurbished items
• Misprinted or inaccurate prices.

METHOD OF PAYMENT
We accept Company Check (*OAC), Money Orders, Visa, MasterCard, American Express, Discover, as well as
Wire Transfers. A returned check will result in a $30.00 service charge.

SHIPPING
Orders may be picked up or shipped via FedEx, UPS,  LTL or a carrier of your choosing. Express service such as overnight, 2-day, 3-day or Saturday delivery is available upon request and may incur additional fees. In the greater Los Angeles, (California, USA) your merchandise will be delivered to your store or your container free of charge if your order meets the minimum dollar amount for the area. Additional services such as but not limited to liftgate, inside delivery, redelivery, residential delivery as well as sort and segregate may incur additional fees depending on carrier. Portofino International Trading USA does not ship to any PO Box, APO or FPO addresses.

BACKORDERS
Portofino International Trading USA does not backorder items not shipped. Our primary goal is to have accurate inventory counts prior to placing your order so that you will receive exactly what you are ordering at all times. Unfortunately, despite every effort, occasionally our inventory count may be incorrect and we are unable to ship the quantity ordered. If an item is out of stock at the time of fulfilling your order, it will be canceled from the order. You will not be charged for any items that have been canceled due to unfulfillment and your total order charge will be adjusted accordingly on the invoice. To reorder an out of stock item, please contact us via phone at 323-585-7696 or by email so that we may further assist you.

RETURN POLICY
Merchandise may be returned to Portofino International Trading USA, Inc. ONLY upon prior authorization from
our Customer Service department. Once a return is approved, you may request a Call Tag from our Customer
Service department to have your items picked up. Returns and/or discrepancies must be reported to our Customer Service department no more than 10 days from receipt of goods. Replacement products will be shipped with a separate invoice with no freight or handling charge. Only approved items will be credited in full. Credit will be issued upon receipt of the product. We are NOT responsible for any shipped GLASS items or broken polyresin items shipped in partial or loose cases. Unauthorized returns will not be accepted. Authorized returns may be assessed a 20% restocking fee.

ORDER CANCELLATION
Once you have submitted your payment information, your order is sent to our warehouse. Due to our warehouse commencing to work on your order, any order cancellations must be processed within the same business day. If an order is placed over the weekend or a holiday, please contact our Customer Support Team at customerservice@portofinointl.com with your order number. If not, we will continue to process the order within the standard time frame so that we may ship it to you. After one business day, orders are considered Final Sale. Any order cancellations after the first business day may incur a 20% restocking fee.

RECEIPT OF VISIBLE DAMAGE TO OUTER CARTONS
If your shipment arrives with visible damage to the outer carton, please call your carrier for a damage inspection report. Please make sure that any damages or shortages are specifically written on the *BOL for a damage inspection report. Most likely your shipment is insured and this is the first step in the claim process. This is your responsibility. It is essential that you keep the outer carton, packing material and damaged merchandise for an inspection report. Please notify our Customer Service Department to make us aware of your claim. We do not give credit for broken glass merchandise. Customers are required to sign a Glass Waiver when any glass items are purchased. PLEASE NOTE: If the damage is not noted on BOL and signed by the driver, the carrier will not honor your claim.

PRIVACY

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, reseller number or other information. You may, however, visit our site anonymously.

We respect your privacy and therefore do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

We have a variety of security measures to maintain the safety of your personal information. Your personal information is contained in secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology. We assumes no responsibility for, and shall not be liable for any damage to, or any virus, malware or other computer code that may infect, your computer equipment, software, data or other property on account of your access to, use of, or browsing in this Site or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Site or any linked sites. Your use of this Site is at your own risk.

We send out e-mails and direct mail to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free shipping). If you do not wish to receive communications from us via e-mail, please contact our Customer Service department at info@portofinointl.com.

Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video within this Site are the trademarks, service marks, trade names, copyrights or other intellectual property (collectively, “Intellectual Property”) of Portofino International Trading U.S.A, Inc. All other unregistered and registered trademarks are the property of their respective owners. Nothing contained within this Site grants should be construed as granting, any license or right to use any Intellectual Property displayed on this Site without Portofino’s prior written consent.

Privacy Policy Update

Portofino International Trading is updating its privacy policy as of May 25, 2018. If you access and use Portofino International Trading’s website after the new policy takes effect, you are agreeing to it. If you do not agree, please refrain from using the website after May 25, 2018.

Effective May 25, 2018.

1. What personal information is collected?

1. Account information – when you create an account with us, we are collecting your name, address, email, company name telephone number, permit number and a digital copy of the company permit or license. Additional information collected includes username and password. You must be 18 years or older and have a valid business license to set up and account with us.
2. Payment, Shipping and Delivery information – we collect payment information as well as shipping information and instructions every time you shop with us.
3. Contact Us Information – when you contact us with questions, comments, concerns, or complaints, you must provide us with your name, email address, and a phone number in order to follow the needed request.
4. Opt-In Email Campaign Information – at the time of registering online and choosing to opt-in to our email campaigns, you must provide a valid email address and name to be able to receive promotional marketing emails. You may opt-out at any time by unsubscribing at the bottom of any email.
5. Site Usage Information – we or the service providers employed may collect information whenever you visit or use the site. This information may include but not limited to: browser type, computer operating systems, time and date of the site visit, pages visited, links clicked on the website, search engine terms, whether an email message you received from us was opened and any links therein clicked. “Do Not Track” (DNT) is a privacy preference that users can set up in certain web browsers. When users turn on DNT, the browser may send a signal or message to web services requesting that they “do not track” the user; At this time, we do not change our practices in response to Do Not Track browser settings. For more information about do not track, visit www.allaboutdnt.org.

2. How do we use the information collected?

1. To fulfill orders made on our website.
2. To communicate with you about products, services, orders, and activities.
3. To create and manage your account.
4. To process payment for purchases.
5. To provide customer service, including responses to any inquiries, alerting you to changes in regards to your order, or about responding to any returns or exchanges.
6. To analyze online behavior trends with the aim of improving the site’s shopping experience and its effectiveness of promotions we may present to customers.
7. To target the advertising content we show on our site, social media sites, or third-party sites.
8. To enforce our Terms and Conditions and otherwise manage or protect our business.
9. As permitted by law, we will share your information with government authorities if subpoenaed.

3.  How can you access your information?

           We give you choices about how we communicate with you.

1. Electronic Communication – we send you promotional messages via email if you provide us with your contact information and choose to opt-in to receive the messages. You can stop receiving promotional messages at any time by clicking on the unsubscribe link on the message received.
2. Postal Mail – We may mail you unsolicited offers or product information that we believe is of interest to you. Promotional mail may include opt-in instructions and you can stop receiving promotional postal mail by contacting us at 323-585-7696 in order to be removed from any future listings.
3. Fax – We may fax you unsolicited offers or promotional material if you provided us with your fax number and choose to opt-in to receive faxes. Promotional faxed may include opt-in instructions and you can stop receiving promotional faxes at any time by calling us at 323-585-7696 to be removed from any future listing.
4. Website – You can view your current information by logging in with your username and password and navigating to “My profile” to make the needed changes. At this time, changing or updating your account at portofinointl.com will not automatically update your information but will email our team a notice so that the changes may be made to all systems accordingly and if need be, they may contact you with any additional questions.  You may also add any future shipping address by navigating to “Manage Shipping Address” and select the “New Entry” button to add a new address or if needing to update a current address, select the pencil icon to make the needed changes before saving.

4. Can I opt-in or opt-out of communications?

1. Click “Unsubscribe” – Each email we send contains an “UNSUBSCRIBE” link at the bottom of the email. Open your email, click “Unsubscribe” and follow the instructions on the screen to change your communication preferences.
2. By Email – Send an email to info@portofinointl.com from your recorded email address with a subject line of UNSUBSCRIBE.
3. By Phone – Call 323-585-7696 and ask a representative to be removed from future mailings. Please note they may confirm your identity prior to doing so. PLEASE NOTE: If you choose to stop receiving promotional messages from us, we will honor your request. However, we will continue to send you order and service-related communications and we may need to keep the information collected about you for record keeping as permitted by law.

5. What steps do we take to keep your information secure?

1. We take all required steps to secure your information in accordance with the law and general best practices. No such measure is ever 100% effective though, and we do not guarantee that your personal information will be secure from theft, loss, or unauthorized access or use, and we make no representation as the to reasonableness or appropriateness of the measures we use to safeguard such information. Users are responsible for maintaining the secrecy of their own passwords. We advise you use strong passwords to prevent your account from being accessed without your knowledge. If you feel that the security of your account is no longer secure, immediately notify us by contacting us at 323-585-7696.
   Please note that email may not be encrypted and cannot be considered a secure means of transmitting credit card numbers.

6. What should you do if you want to delete your personal information?

1. By deleting your personal information with us, your account will be closed and you will no longer be able to access the site, make inventory and price inquiries, or make purchases. You may email us at info@portofinointl.com to alert us.

7. How often are changes to the Privacy Policy made?

1. We may change and or update our Privacy Policy in the future and when we do, an alert will be emailed to you to alert you of any material change.
2. The changes will take effect as soon as posted.
3. We encourage our customers to periodically review this page for the latest information on our privacy practices.

8. Contact us.

1. If you have any questions or concerns about this policy, please feel free to email us at info@portofinointl.com. Please allow up to 48 hours for a reply, excluding weekends and holidays.

All copyrights and trademarks will be enforced.
Colors may vary. Centerpiece components are subject to change without notice. 

Prices are subject to change without prior notice.

*OAC: On Approved Credit
BOL: Bill of Lading
Wire Transfers are processed using our Account No., ABA No. & Swift No. Customers are responsible for
wire transfer fees.