YOUR PREMIER BUSINESS TO BUSINESS SUPPLIER. IMPORTER/EXPORTER OF CRAFTS, GIFTS, PARTY & DECORATING SUPPLIES
Portofino International Trading USA, Inc. is a Business to Business (B2B) company that imports and distributes one of the most extensive lines of Giftware, Crafts, and Keepsakes in the world.
Portofino International is a wholesale company and does not sell to the public. Please sign up on our site, and supply us with your Resale License (U.S. customers) and/or business card (International customers) to view product pricing & make purchases. For faster approval, please sign up by clicking on the log in/ register link as well as provide a PDF version of your resale license/ business card. You may also fax or e-mail a copy of your Resale License to the below so that a customer account be created for you to purchase via phone or fax:
Once approved, you may place orders online. You may also place orders by phone, fax or e-mail using our catalog.
Our Customer Service and Sales departments are available to take your orders by phone Monday thru Friday,
8.00am - 6.00pm PST, 323-585-7696. Orders may be faxed to 323-585-6708 (by downloading an Order Form) or
e-mailed to email@example.com. We only process orders Monday- Friday excluding weekends and holidays. Our location is closed on weekends and holidays. Orders are usually processed the same day or by the next business day and are processed within 48 hours. Transit times of your order will vary depending on the shipping method and date in which the order was placed. Orders placed after 5:00 pm on Friday will be handled on the following business days, excluding holidays.
The minimum first-time order is $250.00. Subsequent reorders must be a minimum of $100.00.
All prices are USD, FOB Commerce, California and are subject to change without notice.
PRICE GUARANTEE POLICY
"WE WILL MEET OR BEAT ANY WEST COAST BASED INDUSTRY-RECOGNIZED STANDARD COMPETITOR PRICING"*
*If you find a current lower price on an identical item, size, color, specifications, in-stock from any local wholesaler, we will meet or beat the price. Offer requires proof of purchase such as a current invoice from the last 60 days or a valid copy of a seller's price listing.
Please call our Customer Service team for processing of price match orders at 323-585-7696 M-F.
We reserve the right to decline any offers at will for any reason whatsoever.
We do not honor:
METHOD OF PAYMENT
We accept Company Check (*OAC), Money Orders, Visa, MasterCard, American Express, Discover, as well as
Wire Transfers. A returned check will result in a $30.00 service charge.
Orders may be picked up or shipped via FedEx, UPS, LTL or a carrier of your choosing. Express service such as overnight, 2-day, 3-day or Saturday delivery is available upon request and may incur additional fees. In the greater Los Angeles, (California, USA) your merchandise will be delivered to your store or your container free of charge if your order meets the minimum dollar amount for the area. Additional services such as but not limited to liftgate, inside delivery, redelivery, residential delivery as well as sort and segregate may incur additional fees depending on carrier. Portofino International Trading USA does not ship to any PO Box, APO or FPO addresses.
Portofino International Trading USA does not backorder items not shipped. Our primary goal is to have accurate inventory counts prior to placing your order so that you will receive exactly what you are ordering at all times. Unfortunately, despite every effort, occasionally our inventory count may be incorrect and we are unable to ship the quantity ordered. If an item is out of stock at the time of fulfilling your order, it will be canceled from the order. You will not be charged for any items that have been canceled due to unfulfillment and your total order charge will be adjusted accordingly on the invoice. To reorder an out of stock item, please contact us via phone 323-585-7696 or by email so that we may further assist you.
Merchandise may be returned to Portofino International Trading USA, Inc. ONLY upon prior authorization from
our Customer Service department. Once a return is approved, you may request a Call Tag from our Customer
Service department to have your items picked up. Returns and/or discrepancies must be reported to our Customer Service department no more than 10 days from receipt of goods. Replacement products will be shipped with a separate invoice with no freight or handling charge. Only approved items will be credited in full. Credit will be issued upon receipt of the product. We are NOT responsible for any shipped GLASS items or broken polyresin items shipped in partial or loose cases. Unauthorized returns will not be accepted. Authorized returns may be assessed a 20% restocking fee.
RECEIPT OF VISIBLE DAMAGE TO OUTER CARTONS
If your shipment arrives with visible damage to the outer carton, please call your carrier for a damage inspection report. Please make sure that any damages or shortages are specifically written on the *BOL for a damage inspection report. Most likely your shipment is insured and this is the first step in the claim process. This is your responsibility. It is essential that you keep the outer carton, packing material and damaged merchandise for an inspection report. Please notify our Customer Service Department to make us aware of your claim. We do not give credit for broken glass merchandise. Customers are required to sign a Glass Waiver when glass is purchased. PLEASE NOTE: If the damage is not noted on BOL and signed by the driver, the carrier will not honor your claim.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, reseller number or other information. You may, however, visit our site anonymously.
We respect your privacy and therefore do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
We have a variety of security measures to maintain the safety of your personal information. Your personal information is contained in secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology. We assumes no responsibility for, and shall not be liable for any damage to, or any virus, malware or other computer code that may infect, your computer equipment, software, data or other property on account of your access to, use of, or browsing in this Site or any linked sites, or your downloading of any materials, data, text, images, video or audio from this Site or any linked sites. Your use of this Site is at your own risk.
We send out e-mails and direct mail to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free shipping). If you do not wish to receive communications from us via e-mail, please contact our Customer Service department at firstname.lastname@example.org.
Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video within this Site are the trademarks, service marks, trade names, copyrights or other intellectual property (collectively, “Intellectual Property”) of Portofino International Trading U.S.A, Inc. All other unregistered and registered trademarks are the property of their respective owners. Nothing contained within this Site grants should be construed as granting, any license or right to use any Intellectual Property displayed on this Site without Portofino’s prior written consent.
Effective May 25, 2018.
1. What personal information is collected?
2. How do we use the information collected?
3. How can you access your information?
We give you choices about how we communicate with you.
4. Can I opt-in or opt-out of communications?
5. What steps do we take to keep your information secure?
6. What should you do if you want to delete your personal information?
8. Contact us.
All copyrights and trademarks will be enforced.
Colors may vary. Centerpiece components are subject to change without notice.
*OAC: On Approved Credit
BOL: Bill of Lading
Wire Transfers are processed using our Account No., ABA No. & Swift No. Customers are responsible for
wire transfer fees.